Replacement & Cancellation Policy
Riya strives to give you a completely hassle-free shopping experience every time! We assure you that all products sold on the Riya website are brand new and 100% genuine.
In case a product received by you is damaged, defective, or not as described, our Returns & Cancellations policies have got you covered.
To return any product, you must obtain a request number from our customer service team by emailing us at care@riyalifestyle.com.
All claims for shortages or damages must be reported to customer service within 24 hours of delivery.
We follow a no returns, no refunds policy once your order is confirmed.
We do not offer refunds, returns, or exchanges on any of our items unless they were received as damaged, defective, or not as described.
To process your return, please provide the following details:
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Order number
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Full name
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Address
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Phone number
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Email address
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Packing slip
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Original order confirmation receipt
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Reason for return (with photo/video proof showing damage or defect)
⚠️ If the above information is not provided, we will not be able to process your return.
If an item is undelivered, unclaimed, or returned due to customer issues, shipping charges will not be refunded.
All returns must be shipped back using a trackable courier.
Please allow up to 14 business days to process your return or exchange.
Cancellations
You can cancel your order only if the product has not been shipped. Your entire order amount will be refunded.
A delivered order can be cancelled only in case of defects, damage, or non-functionality.
To cancel your order, please email us at care@riyalifestyle.com.
Refunds
Once the returned product is received and verified, the refund process will be initiated within 24 hours.
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All refunds for paid orders (requested by customer or auto cancellations) will be credited back to the original payment source or voucher code within 5-6 working days of refund initiation.
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For COD (Cash on Delivery) orders, no direct refund will be issued. Instead, a Riya Gift Card / Store Credit of the same amount will be provided, which can be used for future purchases on our website.
