Frequently-Asked-Questions
Ordering & Tracking
How do I place an order on the website?
Browse through our collection, add the desired items to your cart, and proceed to checkout. Once your order is successfully placed, you’ll receive a confirmation via email and SMS.
How can I track my order?
You can track your order using the "Track Orders" option available on the homepage. A tracking link will also be shared via email and SMS once your order is shipped. For any additional help, you can contact our customer care team between 9:30 AM – 6:00 PM, Monday to Friday at +91 11435 50649, or email us at Care@purposplanet.com.
How can I check the status of my order?
Order updates will be sent to you via email and SMS. You can also monitor the status using the "Track Orders" feature on our website.
Shipping & Delivery
How long does shipping take?
Orders are typically dispatched within 24–48 hours, excluding Sundays and public holidays. Delivery timelines may vary depending on your location and other external factors.
Is Cash on Delivery (COD) available across India?
Yes, COD is available throughout India.
Is there an extra charge for COD orders?
Yes, COD orders incur an additional fee of ₹99.
Returns, Refunds & Cancellations
What is your return policy?
House of Riya maintains a strict no-return, no-refund policy once an order is confirmed. However, if your order arrives damaged, please report it to our customer support within 24 hours of delivery atCare@purposplanet.com
Do you offer refunds or exchanges?
No, we do not offer refunds or exchanges. All purchases are final unless a valid issue is reported within the given time frame.
Can I cancel or modify my order after placing it?
We do not offer cancellation or modification options. For any urgent changes, please reach out to customer support immediately at Care@purposplanet.com.
What should I do if I receive the wrong product?
If you receive an incorrect product, contact our customer support within 24 hours of delivery at Care@purposplanet.com to resolve the issue.
Product Information
Where are your perfumes made?
Our perfumes are made in India using premium perfume oils imported from France.
Are your perfumes unisex?
Yes, some of our fragrances are designed to be unisex.
What makes House of Riya perfumes unique?
House of Riya perfumes are known for their quality and unique fragrances, crafted to suit various moods and occasions.
Do you offer samples before purchasing a full-size bottle?
No, we do not offer samples before purchasing full-size bottles.
Shipping & Payments
Do you ship internationally?
No, we currently do not offer international shipping.
What payment methods do you accept?
We accept both prepaid payment options and Cash on Delivery (COD).
Gifting & Promotions
Do you offer gift cards?
No, we do not offer gift cards at this time.
Are there any discounts or promotions available?
Yes, we offer special promotions, such as an additional 5% off on prepaid orders.
Customer Support
How can I contact your support team?
You can reach out to our customer care team from Monday to Friday, between 9:30 AM – 6:00 PM. Contact details can be found on our website.